How do I heat the food?
All Hexey meals come with their heating instructions. Don’t worry – they’re really simple.
Where should I keep my meals?
If you want to keep your meals to eat at a later time, then the freezer is the best option. Keeping our fresh meals in the fridge will ensure they stay fresh for another day.
Should I add any other seasonings or condiments to my food?
No. Our meals have been designed to be healthy while tasting delicious. Anything you add will destroy the taste and the healthy balance of the meals.
Can I freeze my meals and eat them on the weekend?
Definitely. In fact, even though we cater for five days, we encourage our clients to order food for their weekend meals as well. No reason to stop eating clean just because it’s the weekend right?
How long can I keep my meals for?
The problem with food that is cooked and delivered fresh is that that it is completely preservative and artificial ingredient free. The drawback there is that it doesn’t last forever. While you can freeze the food for as long as you want, our meals will only last till the next day; with the exception of fish meals that must be consumed on the day.
Order shipping and tracking
What does delivery cost?
We charge a daily delivery charge of $7. Please note if you are ordering multiple meal plans for family or friends on the one order/one location, you will only pay $7 per day.
What time can I expect my deliveries by?
Depending on where you live, we’ll drop your daily Hexey meal within two slots, 9pm-12am or 1am-4am. Once you place your order you will receive an email within confirmation of delivery time. If you have any questions or concerns about delivery times please get in touch.
What do I do with my empty cooler bags and ice bricks?
Leave it at your doorstep before turning in for the night. We’ll collect them with the next delivery round and leave you a fresh bag, with a fresh ice brick and your Hexey meals for the day.
How do the delivery people gain access?
For units or building blocks, our clients provide us with a swipe card/access key for the common area and we leave their meals, cooked and delivered fresh, at their doorsteps every morning.
What if my food does not arrive or it is not all there?
*Please note, we require a secure location to leave your meals and we will attempt to confirm this with you if there are any concerns. Once delivery has been made, Hexey is unable to accept responsibility for any stolen or missing meals. Please contact us if you have any questions prior to ordering.
How do I order my food?
Easy. Go to the “meal plan” section of the site and select from one of our recommended meal plan options. If you’re someone who likes flexibility, no problem – You can customise your Hexey order selecting the individual meal option on the menu. This option allows you to select the meals you want on the days you want them. Make the payment and you’re part of the Hexey family.
Can I order meals for more than 5 days?
Definitely. In fact, we’ve got special discounts and offers for longer plans. It’s our way of saying thank you for being such a wonderful, loyal customer.
How long before I can expect results?
Two weeks – As long as you’ve signed up for the Hexey Complete plan and have a structured exercise regimen that includes cardiovascular and strength training. If you’ve not signed up for the Hexey Complete plan but want to continue eating healthy, we’re be happy to provide suggestions and recommendations for eating healthy outside of Hexey.
Is it high in fibre?
At Hexey, don’t believe in any fad diet – including the ones that claim to be revolutionary because they are high fibre diets. Our meals are designed to give you all the right nutrients in the right amounts. We offer fibre-rich vegetables and whole grains that are rich in fibre and as long as you drink the right amount of water every day, you won’t need to worry about your fibre intake.
What if I’m pregnant or breast feeding?
We’d recommend you check with your pediatrician for the most accurate advice.
What if I’m still hungry?
Our meals are scientifically designed to be the right amount for most people. Hexey portion sizes are calculated using the most common normal range and the standard lean body mass for men and women. What that means is that there is no way you’ll be starving after a Hexey meal. But there will be exceptions. One of our clients is a 6’5” athlete – not someone who falls with the standard range – and we happily made the adjustments. He was the first person to try the customised Hexey Max meal plan. So, if you’re still hungry – or for that matter, if you feel the portions are too large – talk to us and we’ll be happy to adjust your order accordingly.
What can I do to get the best results from Hexey?
Once you’ve signed up for the Hexey Complete plan, just make you drink enough water, get 7-8 hours of sleep every night and have a regular, structured exercise plan that includes both cardiovascular and strength training and you’ll see the best results of your life – within 2 weeks.
What can I drink?
We’re not here to preach but if you’re looking to lose weight then limiting your intake of alcohol is probably a good idea. Staying away from sugary beverages and energy drinks also goes a long way in improving your health and helping you lose weight. And always make sure to consume 3-4 litres of water every day. Make it a habit to drink at least half a glass of water after every meal.
I am not overweight, how do I benefit from eating Hexey?
Healthy living isn’t a goal – it’s a lifestyle. And eating healthy is not something you should stop doing if you have reached your optimum weight goals. Hexey meals will ensure that you continue to maintain your ideal weight and good health.
How many calories are in each meal?
Individual calorie counts of Hexey meals vary according to the weekly menu and the portion sizes. Female portions are designed to be no more than 350 calories and male portions are no more than 450 calories. If you follow a Hexey diet, your calorie intake will be 1200-1400 for women and 1800-2000 for men. More than the calories though, it’s important to remember that the standout feature of Hexey diets is the macronutrient balance. Unlike other diets, Hexey diets are designed to facilitate fat loss and muscle gain through it unique protein-carbohydrate-fat balance.
What is the macronutrient content of each meal?
Since the Hexey diet is designed for lean muscle gain and fat loss, we offer a unique macronutrient balance. Our daily menus are designed to provide you with 50% protein, 30% carbohydrates, and 20% fats. Don’t worry – All fats are the unsaturated, heart-healthy kind and include nuts, seeds, and avocados. The macronutrient balance differs according to meals. At lunch, we serve 30-40 grams of carbohydrates, which is lowered to 10-15 grams at dinner. Similarly, at 30-40 grams, dinner protein quantities are higher than lunch. Overall, we maintain the unique 50-30-20 balance that helps you burn fat and build lean muscle faster.
What is the nutrient content of your sauces and dressings?
The nutrient content of the meals include the sauces and dressings so don’t worry, you won’t be getting anything extra if you consume Hexey sauces and dressing. Unlike other healthy meal services though, at Hexey, we leave the final decision to you by providing our sauces and dressing separately. Though we can’t imagine why you would give up on those delicious tastes.
Is your meat grass fed?
100%. At Hexey, we make sure that all the meat that we buy is grass-fed.
Are your eggs and chicken free range and organic?
Yes the eggs we use are free-range and organic.
Are all meals gluten free?
It’s very rarely that we do use gluten in any of our meals. That said, we proud of the fact that we cater to all dietary requirements – and that includes gluten-intolerance. If you let us know about your dietary requirements, we’ll ensure to prepare your meals to accommodate them.
What are the snacks made of? Do they contain nuts?
Our snacks are made of salmon, tuna or turkey and some of them do contain nuts. Needless to say, at Hexey we believe in serving every customer and that includes catering to their special dietary needs. We’re happy to provide substitutes if you are allergic to nuts – just make sure to let us know when placing your order.
What is the science behind eating five meals a day?
It’s simple really – A person is awake on average between 16-17 hours a day. By consuming five meals, you will be eating every three hours (assuming one-hour fasting before bedtime). Eating five meals every three hours ensures that your body has enough energy for the day. You stay alert and won’t feel sluggish – especially in the afternoon and most important of all because you stay full; you won’t snack, which is important for healthy weight loss and weight maintenance goals.
Why should I avoid eating too many carbohydrates at night?
Actually, we don’t believe you should be eating too many carbohydrates at any time of the day. The traditional notion of the food pyramid – with 60% carbohydrates – has been proven to be unsound and ineffective. Since most people lead a sedentary lifestyle where they’re sitting at a desk for six hours a day, consuming a high carbohydrate diet, as recommended by most “experts” leads to fat gain, low energy, fatigue and overall poor health. At Hexey, we’ve, literally, turned the food pyramid around. Our meals are designed to help you stay fit, alert and burn fat faster while gaining lean muscle. We prescribe a diet with 50% protein, 30% carbohydrate and 20% heart healthy fats to help you reach your goals faster.
How do i pay for my food?
What are the payment options?
We accept all Visa and MasterCard as order payment options.
Is there a minimum order/spend per week?
We recommend that you select from our prescribed set-menu options. If you would like to personalise your selection, there is a minimum order of $122.50 for female portions and $137.50 for male portions. (Please note, all orders do incur a delivery charge of $7 per day).
What if I have to go out of town while I have an order placed?
Not a problem. Just let us know at least 48 hours in advance and we’ll credit those meals to your next order.
What do I do if I am allergic to or dislike a certain food?
At Hexey, we accommodate most allergies and dietary restrictions. Make sure to inform us about your food allergies and restrictions we’ll take care of the rest.
Why are your meals more expensive compared to some other meal delivery services?
One word, QUALITY. Hexey is not the most expensive meal delivery service available and we do continually review pricing from both suppliers and for our customers. We buy premium products to ensure you have the best meals on the market. Our meat is sourced from local suppliers who raise grass fed meat and free range chicken and egg products. We only serve you the best quality cuts of lean meat products and a vast variety of fruit and vegetables. In addition to this, Hexey meals are cooked from a commercial kitchen daily, unlike other meal services who may have production days to fulfill weekly delivery times. This is what makes Hexey meals the freshest and tastiest in Sydney!
Do you have a cancellation policy?
Due to the nature of our business, we require 48 hour’s notice for cancellations and credits.
If you wish to cancel your order or temporarily place a hold on your delivery, Hexey will refund you the balance or credit those meals to you provided you have notified us at least 48hrs before your expected delivery.